Privacy Policy
We collect only what we need to process your exchanges and keep your account safe.
Information we collect
Your name, email address, phone number and the details of each exchange request you submit, including network, amount and any proof of transfer you upload.
How we use it
To verify and settle your exchange requests, process withdrawals to your bank account, prevent fraud, and contact you about the status of your orders.
Sharing
We do not sell your data. We share information only with the payment and infrastructure providers required to complete a payout, or where the law requires it.
Retention and security
Transaction records are retained for regulatory purposes. Access is restricted, credentials are hashed, and all traffic is encrypted in transit.
Your rights
You may request a copy of your data or ask us to delete an account that has no outstanding balance or pending order by contacting support.